We take pride in secure online privacy. However please remember that email that you send and receive to anyone at any time is NOT secure. You should refrain from sending your account number, credit card number, or other sensitive data to anyone in an email format.
Member Services
Service Support Center: (915) 593-5866
Fax Number: (915) 592-9084
Email: mbrsvcs@epefcu.org
Loan Services
Loan Services: (915) 593-5866
Fax Number: (915) 633-1319
email: loans@epefcu.org
Outside El Paso Toll Free: (888) 373-3281
Mortgage and Home Equity Loans
Services: (915) 599-6814 and (915) 599-6810
Fax Number: (915) 633-1319
email: mortgage@epefcu.org
MARS
Members Audio Response System: (MARS): (915) 593-5874
Outside El Paso Toll Free: (888) USE-MARS (888) 873-6277
Locations and Hours
Click here for Location & Hours
Lost/Stolen Visa Credit Card, Questions or Issuses:
Consumer Visa: 1-800-558-3424
Business Visa: 1-866-552-8855
Lost/Stolen Debit Card, Questions or Issuses:
Debit Cards: 1-800-528-2273
General Email: info@epefcu.org
Need an answer?
Please contact us by phone at (915) 593-5866 or toll free at 1-888-373-3281, through email or stop by one of our branch locations for more information about our convenience options.




