NEW Online Banking FAQs
- How do I login to the NEW Home Banking?
- What type of internet browser(s) can I use to access my accounts online?
- What if I am not using one of the supported browsers?
- Why has the look of my online banking changed?
- How do I view transactions?
- How do I search for a specific transaction?
- How do I Transfer Funds?
- How do I view Pending or Completed Transfers?
- How do I download my transaction history?
- I bookmarked or favorited the old website and it's not working what do I do?
- Will the new Online Banking affect my Mobile Banking Account?
- How do I enroll in Online Password Reset via Home Banking?
- What is the benefit of the “Online Password Reset” feature?
A:
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Your username will now be the letter “e” followed by your account number. For example: e1234567.
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Enter your password. Please note that your password must be 10 characters or less. If your current password is longer than 10 characters, you will need to shorten it to exactly 10.
* Please note that once you have signed in for the first time you will be given the option to customize your username and password.
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The first time you access your accounts online, you’ll be asked to choose and answer three personal verification questions. During future online sessions, you will be presented with these questions if we feel that someone other than yourself is attempting to access your personal information. Please remember to choose answers that you know you will remember. Incorrectly answering questions can lead to your account access being locked.
Also remember that we will never ask for your personal information through email. Any email claiming to be your financial institution and requesting your personal information should be disregarded. Always exit your home banking session when stepping away for your computer.
Q: What type of internet browser(s) can I use to access my accounts online?
A: You will be able to use any one of the following supported browsers:
- Microsoft Internet Explorer version 7.0-8.0
- Microsoft Internet Explorer version 9.0
- Firefox version 3 and higher
- Safari version 4.0 and higher
Q: What if I am not using one of the supported browsers?
A:Trying to access your online banking on an unsupported browser may result in issues with your online banking or be denied access to the system. If you experience this problem, please download one of the browsers listed above and attempt the action again.
Using a non-supported browser, an embedded browser or browser add-in may cause functionality issues with internet banking.
Our newest online banking home page is meant to help you conduct your everyday money management tasks quickly and easily, all in one place.
Q: Why has the look of my online banking changed?
A: We’ve given you the ability to combine all the tools you use most often on one page. For example you can now make changes such as: personal or account display settings, email addresses, ID’s, PIN numbers and passwords, change account pseudo names, edit the order in which accounts are displayed, edit numbers of accounts displayed per page and edit the number of transactions displayed by default.
Q: How do I view transactions?
A: You can either select “Transactions”; from the drop-down menu next to the account you’d like to view transactions for or click “transactions” from the submenu for each individual account.
Q: How do I search for a specific transaction?
A: Select “search” from the transaction sub menu to search transactions by date, dollar amount, credit or debit.
Q: How do I transfer Funds?
A: There are a few ways to transfer funds. You can either select “Transfers” from the drop down menu next to an account or utilize the widget transfer’s box on the My Netteller page. Select “From” and “To” accounts from the drop down menus. Enter the transfer amount, frequency, and date of the transfer. Click “Submit” to complete the transfer.
Q: How do I view Pending or Completed Transfers?
A: Select “Pending Transfers” to view, edit or delete a scheduled transfer. “Transfer History” will list complete transfers.
Q: How do I download my transaction history?
A: There are a few ways to transfer funds. You can either select “Transfers” from the drop down menu next to an account or utilize the widget transfer’s box on the My Netteller page. Select “From” and “To” accounts from the drop down menus. Enter the transfer amount, frequency, and date of the transfer. Click “Submit” to complete the transfer.
Q: I bookmarked or favorited the old website and it's not working what do I do?
A: Please Note: If you have previously saved our home banking web address as a favorite, the link may no longer work after our new home banking is in place. Please visit our website and resave the address into your favorites.
Q: Will the new Online Banking affect my Mobile Banking Account?
A: When using any of our Mobile Banking apps or our Mobile Online Log-in (https ://m.epefcu.com) you must only use your account number as your username. In our NEW NetTeller Online Banking system done via your PC, you will be required to use an "e" before your account number.
Please also note: Should you change your Online Home Banking password, your Mobile Banking password will change as well.
Q: How do I enroll in Online Password Reset via Home Banking?
A:
- Log into your home banking account via Internet Explorer. If you are using a different browser, these steps may not work for you.
- From the top navigation menu choose "Options"
- Complete Password Reset Question and Password Reset Answer fields. These fields are completely customizable for your benefit.
- Click "Submit"
- You should now see the "Review Information Message: Your Personal Question/Answer has been created" which verifies that the changes have been made.
Note: If you do not enroll in this feature, you will not be able to take advantage of the convenience of “Online Password Reset.”
Q: What is the benefit of the “Online Password Reset” feature?
A: It allows you to re-set your first password yourself, no matter what time or day it is! This comes in very handy if you forget your first password or freeze your account and want to access Online Home Banking when the credit union is closed.
Note: If you do not enroll in this feature, you will not be able to take advantage of the convenience of “Online Password Reset.”
